Frequently Asked Questions
Everything you need to know about your audio experience.
How do I pair my speaker with a Bluetooth device?
Turn on the speaker and press the Bluetooth pairing button until the LED indicator flashes. Open the Bluetooth settings on your device, select your speaker model from the list, and confirm the connection.
Are these speakers waterproof for outdoor use?
Most of our models feature an IPX7 rating, meaning they are waterproof and can withstand immersion in water up to 1 meter for 30 minutes. Please check the specific product specifications for the exact rating.
What is your shipping policy for international orders?
We offer worldwide shipping with tracking. Delivery typically takes 5-10 business days depending on your location. Shipping costs and any applicable customs duties are calculated at checkout.
How long does the battery last on a single charge?
Battery life varies by model and volume levels, but our speakers typically offer between 12 to 24 hours of continuous playtime. A full recharge usually takes about 3 hours via USB-C.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do the speakers come with a manufacturer warranty?
Yes, all our wireless speakers include a 12-month limited warranty that covers any manufacturing defects in materials or workmanship under normal use.